Why Do I Need A Property Manager
Owning rental property is one of the most reliable ways to build wealth, but many landlords quickly discover that managing a rental is far from “passive.” Between finding tenants, handling maintenance requests, staying compliant with Arizona landlord laws, and keeping track of the finances, it can feel like a full-time job.
That’s why more and more landlords in Phoenix turn to a professional property management company. A good property manager doesn’t just collect rent—they protect your investment, keep your tenants happy, and make sure you stay out of legal trouble.
At Veracity Home Group, we focus on hyper-local property management in North and Northeast Phoenix, with the ability to manage properties across the Metro Phoenix area. Our approach is different from “big box” companies. We live where we work, drive past your rental regularly, and provide hands-on oversight you won’t get from a call-center style firm.
👉 Thinking about professional management? Contact Veracity Home Group today and see how our local expertise can make rental ownership stress-free.
Protecting Your Investment with Professional Oversight
Your rental property is more than just a building—it’s an asset that should be preserved and grown. The problem is, without consistent oversight, small issues can spiral into costly repairs.
- A leaking irrigation line becomes a $1,200 landscaping bill.
- An unnoticed roof leak turns into thousands in interior damage.
- A neglected tenant issue escalates into a vacancy or even an eviction.
That’s where a property management company proves its worth.
At Veracity Home Group, we practice hyper-local property management. We focus primarily on rentals within a five-mile radius of our office in North Phoenix, so we’re close enough to perform weekly exterior inspections and regular drive-bys. This level of oversight means problems are caught early—before they affect your bottom line.
Preventative Maintenance Matters
Oversight isn’t just about spotting problems—it’s about preventing them. At Veracity, we perform weekly exterior drive-bys and offer quarterly property condition inspections that give landlords a clear picture of how their investment is being treated.
During these inspections, we check for:
Signs of leaks, damage, or neglected landscaping. Tenant maintenance issues that should be addressed before they grow. Safety or compliance concerns (like missing smoke detectors or damaged locks).
At Veracity, we build preventative checks into our routine oversight, saving landlords money and avoiding emergencies.
Legal Compliance: Staying on the Right Side of the Law
One of the most overlooked aspects of being a landlord is legal compliance. Many landlords who have owned rentals for years assume they know the rules—until something goes wrong. By then, it’s usually too late and very expensive.
Arizona Residential Landlord and Tenant Act (ARLTA)
The Arizona Residential Landlord and Tenant Act (ARLTA) governs how landlords must handle security deposits, notices, repairs, and tenant rights. If you don’t comply, courts can dismiss eviction actions or award damages to tenants.
Fair Housing Laws
The Fair Housing Act prohibits discrimination in housing based on race, color, religion, sex, disability, familial status, or national origin. Even well-intentioned landlords can violate Fair Housing rules with poorly worded ads or inconsistent screening practices.
Under the Fair Housing Act (FHA), landlords must treat assistance animals (which include service animals and emotional support animals) differently from pets. You cannot charge pet rent or deposits for them, and you must make reasonable accommodations for tenants who need them.
ADA
The Americans with Disabilities Act (ADA) also applies in certain housing contexts (primarily public housing or spaces open to the public), but for most private rental housing, the FHA is the primary law that governs assistance animals.
Tenants with disabilities may also have the right to make reasonable modifications to a rental unit at their own expense—for example, installing grab bars or ramps. In some cases, landlords may be responsible for allowing and facilitating these changes, but they are not typically required to cover the cost.
Because these rules overlap and can be complex, landlords who try to handle them alone often make costly mistakes. At Veracity, we stay educated on ADA guidance and Fair Housing regulations so landlords remain compliant and avoid legal disputes
Security Deposits and Notices
Under ARLTA, landlords must handle security deposits carefully. Arizona law limits the maximum deposit to 1.5x the monthly rent and requires you to return it (minus lawful deductions) within 14 business days of the tenant moving out. Mishandling deposits is one of the most common reasons landlords end up in court.
Another pitfall is using the wrong notice. For example:
- A 5-day notice is required for nonpayment of rent.
- A 10-day notice is required for most lease violations.
- Failing to use the right notice—or serving it incorrectly—can invalidate an eviction and cost you weeks of lost rent.
Documentation Requirements
Arizona courts expect landlords to keep detailed records of leases, payments, notices, and inspections. Without documentation, judges often side with tenants. At Veracity, we maintain complete digital records in Buildium, so every communication, inspection, and payment is documented.
At Veracity, we stay ahead of the curve by completing continuing education on ARLTA, Fair Housing, ADA, evictions, and Section 8 requirements. That means you never have to worry whether your lease, your notices, or your decisions are legally sound—we’ve already made sure they are.
Tenant Screening and Lease Enforcement
One bad tenant can cost thousands in unpaid rent, damages, or legal fees. Yet many landlords don’t have access to the tools needed to properly screen applicants.
A professional property management company:
Runs background and credit checks Verifies income and employment Reviews rental history Follows Fair Housing rules to avoid discrimination claims
At Veracity, we go beyond just checking boxes. We qualify tenants and enforce lease terms consistently, so you get reliable residents who treat your property with respect. And when issues do arise, we handle them professionally—keeping you out of uncomfortable confrontations.
Red Flags Many Landlords Miss
DIY landlords often focus only on income and credit score, missing subtler signs of risk. Red flags include:
- Applicants with frequent address changes (possible eviction history).
- Gaps in employment without explanation.
- Rental references that don’t match phone numbers of real landlords.
- Multiple roommates applying without a clear payment structure
Professional screening systems catch these details. At Veracity, we not only verify applications but cross-check data to ensure consistency. That’s how we reduce the risk of costly evictions and ensure you get tenants who will respect your property.
Maintenance and Repairs: Accountability Matters
Here’s a secret: most property managers don’t actually handle repairs. They coordinate with third-party vendors, mark up the invoices, and pass the cost to you.
Veracity is different. Through Veracity Home Solutions, LLC, we hold a licensed and bonded contracting license with the Arizona Registrar of Contractors (ROC #349198). That means:
We have the knowledge to assess repairs correctly. We’re accountable to state standards for workmanship. You get faster service because we’re not waiting on outside vendors.
Tenants get repairs handled quickly, you get peace of mind knowing the job was done right, and your property stays protected.
Financial Management and Rent Collection
Collecting rent on time is the foundation of your rental business, but chasing tenants for payments is stressful. Property management companies provide:
- Automated rent collection and tracking
- Late fee enforcement
- Monthly and annual financial reporting
- Secure online portals for landlords and tenants
At Veracity, we use Buildium, a professional property management platform, so landlords can log in anytime and see:
- Rental income
- Expenses
- Maintenance updates
- Lease documents
Tax Time Made Easy
For many landlords, tax season is the worst part of rental ownership. Tracking income, expenses, and deductions across the year is overwhelming. A property management company provides:
- Monthly income and expense statements.
- Year-end summaries formatted for your CPA.
- 1099s for tax reporting.
This makes it easy to file taxes and maximize your deductions without digging through receipts or bank statements. At Veracity, landlords can simply log into their Buildium dashboard and download everything they need.
Reducing Vacancies and Maximizing Returns
Every vacant month is money lost. A good property management company reduces vacancies by:
Marketing rentals on the MLS, major rental sites, and local networks Setting competitive rents with market analysis Preparing properties to show well Handling inquiries and showings quickly
At Veracity, our hyper-local focus gives us a deeper understanding of what tenants are looking for in North Phoenix and Northeast Phoenix rentals. We price smart, market broadly, and fill vacancies faster.
Marketing Rentals the Professional Way
Rentals don’t fill themselves. The best tenants are choosy, and your property needs to stand out. Professional property managers:
Use professional photos that showcase the home. Advertise on the MLS, Zillow, Realtor.com, Apartments.com, and more. Respond quickly to inquiries (speed matters—many tenants sign the first lease they’re approved for). Hold showings, sometimes even open houses for rentals, to reach more prospects.
At Veracity, we combine broad marketing reach with local knowledge. We know what features matter most to renters in North and Northeast Phoenix—from pet-friendly yards to proximity to major employers. By presenting your property strategically, we reduce days on market and improve your bottom line.
Communication and Peace of Mind
Ask most landlords why they left their last property manager, and the answer is simple: poor communication.
At Veracity, communication is one of our core values. We:
Keep you updated with regular reports Provide a 24/7 tenant maintenance line for service requests Offer direct access for landlords to the owner and broker Live and work in the same neighborhoods as your properties
When you hire Veracity, you’re not just a number in a portfolio. You’re a neighbor and client whose investment we take personally.
Frequently Asked Questions (FAQ)
What does a property management company actually do for landlords in Phoenix?
A property manager handles the daily operations of your rental: tenant screening, lease enforcement, maintenance, rent collection, accounting, compliance, and communication. At Veracity, we also provide hyper-local inspections and licensed maintenance.
Can a landlord manage their property themselves?
Yes, but most landlords find it time-consuming and risky. Without professional oversight, legal compliance, and tenant screening tools, self-managing can cost more in the long run.
What happens if a tenant doesn’t pay rent in Phoenix, Arizona?
We follow the process outlined in the Arizona Residential Landlord and Tenant Act. This includes serving proper notices, enforcing lease terms, and handling eviction filings if necessary. With professional management, the process is handled legally and consistently.
Do property managers handle evictions in Arizona?
Yes. We handle the paperwork, notices, and court filings, ensuring compliance with Arizona law. This protects you from errors that could delay the process or cost you money.
Do property managers handle Section 8 tenants and service animals?
Yes. We are experienced in handling Section 8 housing requirements and understand the specific rules around service animals and emotional support animals under the ADA and Fair Housing laws.
Why choose a local property management company instead of a large regional or national one?
Local companies like Veracity know the neighborhoods, respond faster, and provide hands-on oversight. National firms often rely on remote call centers and don’t have the same accountability or neighborhood investment.
Do property managers help with lease renewals?
Yes. Lease renewals are a critical part of maximizing returns. We handle tenant renewals, rent increases based on market data, and updated lease documentation—ensuring compliance with ARLTA and avoiding month-to-month risks.
What happens if something breaks after hours?
With Veracity, tenants have 24/7 access to a service line. Emergencies are dispatched immediately to our licensed maintenance team or trusted vendors. You won’t get late-night phone calls—we handle it.
How do property managers handle security deposits in Arizona?
We collect, hold, and return security deposits in strict compliance with ARLTA. Deductions for damages are documented with photos and inspection reports, protecting you from disputes. Funds are returned within 14 business days as required by law.
Conclusion: Making the Right Choice for Your Rentals
Hiring a property management company isn’t about giving up control—it’s about gaining peace of mind, protecting your property, and improving your returns.
At Veracity Home Group, we combine hyper-local oversight, licensed maintenance, and legal expertise to provide a higher standard of service for landlords in North and Northeast Phoenix and across Metro Phoenix.
If you’re ready to stop stressing about tenants, maintenance, and legal risks—and start enjoying the true benefits of rental ownership—let’s talk.